... platforms and explains them as an increasingly important practice that affects customer and manager experience. Design/methodology/approach This article draws on a variety of recent sources to synthesize a model that offers a more contextualized, comprehensive and up-to-date understanding of how...

...Makarand Mody; Jochen Wirtz; Kevin Kam Fung So; Helen HaeEun Chun; Stephanie Q. Liu Purpose This article examines the new phenomenon of the convergence of platform and pipeline business models. It examines the potential synergies and challenges for platforms to add pipeline components and vice...

... of this paper is to examine peer-to-peer sharing platform business models, their sources of competitive advantage, and the roles, motivations and behaviors of key actors in their ecosystems. This paper uses a conceptual approach that is rooted in the service, tourism and hospitality, and strategy...