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Keywords: Power distance belief
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (3): 381–407.
Published: 10 May 2024
... in connecting employee empathy with brand love and the moderating effect of power distance belief (PDB) between employee empathy and customer delight and gratitude. Design/methodology/approach A total of 751 usable data were gathered through scenario-based online surveys within a hotel context...
