...Hope Jensen Schau; Ignacio Luri; Melissa Archpru Akaka Purpose This paper aims to explore practice innovation and organizational resiliency during exogenous service ecosystem disruptions. This inquiry focuses on the extreme disruption caused by the COVID-19 pandemic, which required service firms...

... introduced the community dimension into service literature. The aggregate allows us to evidence the lack of global understanding of the collective experience in the service contexts. © Emerald Group Publishing Limited 2015 Community Practice Co-creation Service experience Consumer culture...

... be accepted as evidence of experiences and practices. While experiences and practices involve different philosophical approaches, it is important to discuss their epistemological aspects, i.e. what evidence is applicable to experience and to practice. Practice theories are a broad category of social...