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Keywords: Problem identification
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (4): 53–68.
Published: 01 October 1994
... about the process or batch of products(Oakland, 1986, pp. 49‐50). Customer satisfaction Performance monitoring Problem identification Quality Service operations Statistical process control If, of course, there were no variation, each item would be the same,decisions could be made...
