Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-3 of 3
Keywords: Process control
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Analysis, planning, improvisation and control in the development of new services
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1995) 6 (2): 24–35.
Published: 01 May 1995
... launched in the Swedish market were studied in detail. Based on these studies, draws conclusions on the process. © MCB UP Limited 1995 Financial services Planning Process control Process planning Product development Service industries Service quality Systems development...
Journal Articles
A Management Control Model Based on the Customer Service Process
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (3): 14–25.
Published: 01 August 1994
... control Process control Service operations © MCB UP Limited 1994 The case study company develops and markets mobile telephony services and is a major player on the Swedish market. Currently, the company is facing swift deregulation on major markets. The study was carried out as action...
Journal Articles
Service Quality Management: A Process‐control Approach
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (1992) 3 (1): 14–24.
Published: 01 March 1992
... of the proposed model in the travel agency industry with results generally confirming the potential for transporting quality‐control concepts from manufacturing into services on a selected basis. While the heterogeneity of services may constrain and even preclude direct application of the process‐control approach...
