Keywords: Process quality
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Journal Articles
International Journal of Service Industry Management (2007) 18 (4): 418–442.
Published: 14 August 2007
... simulation of the flowchart of the service delivery process is used to capture the effects of multiple types of variabilities and parametric uncertainties on process variables of interest, and the Taguchi quality loss framework is applied to estimate overall process quality. As an example, a proposed...

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