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Keywords: Procurement
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2003) 14 (5): 539–555.
Published: 01 December 2003
... and process efficiencies. This paper, however, addresses issues relating to the impact of e‐business developments on internal customer service with a focus on electronic procurement introduction – in other words it concentrates on the intra‐organisational system dynamics of e‐business. The procurement process...
