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Keywords: Product‐norm experience
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (1): 54–78.
Published: 09 March 2012
.... It also examines the impact of focal product and product‐norm experiences on SST attitudes and behavior. With advances in information technology, there has been a proliferation of self‐service technologies (SSTs) across the services sector in the past decade (Xinyuan et al., 2008 ; Salomann...
