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Keywords: Production scheduling
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2004) 15 (4): 385–399.
Published: 01 September 2004
..., coordinator, counselor, and expediter (Netting, 1992 ; Hromco et al., 1997 ; Rapp, 1998 ; Bedell et al., 2000). © Emerald Group Publishing Limited 2004 Service operations Customer service management Production scheduling The general purpose of this paper...
