... a prominent role in future research. Originality/value This paper develops the concept of public service failure and sets a novel research agenda for studying processes, causes, and consequences of such failure, as well as public-private differences. Public administration Exit Public services...

... of competitive advantage. © Emerald Group Publishing Limited 2011 Servicing Professional services Socialization Public administration Sweden The emergence of service‐dominant (S‐D) logic (Vargo and Lusch, 2004) and its subsequent prominence in the marketing literature has led...

... other such public service organisations. © MCB UP Limited 2003 Knowledge management Children Public administration Civil Service United Kingdom The profile of knowledge management (KM) as one of the primary means of securing competitive advantage in the global market place, has...