...Yu‐Bin Chiu; Chieh‐Peng Lin; Ling‐Lang Tang Purpose This study proposes a model of online purchase intentions. Four exogenous constructs – namely, personal awareness of security, personal innovativeness, perceived ease of purchasing, and perceived usefulness – have not only direct influences...

... Limited 2004 Information media Internet Purchasing Shopping Despite the slowing penetration of regular Internet users, the number of consumers using the Internet to shop for consumer goods and services is still growing (Forrester Research, December 2001) . Research from the GfK Group...

...Chatura Ranaweera; Jaideep Prabhu Adopts a holistic approach that examines the combined effects of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting. Argues that such an approach helps uncover hitherto neglected effects on retention...

... increases (Holmes and Lett, 1977; Schlesinger and Heskett, 1991). © MCB UP Limited 2002 Purchasing Recommendations Incentives Effectiveness Customer satisfaction Since the 1960s, much research has documented the pervasive influence and importance of WOM on consumer behavior...

...Paul G. Patterson; Richard A. Spreng Examines the relationship between four key post‐purchase constructs: perceived performance, satisfaction, perceived value, and repurchase intentions, in a causal path framework in an empirical study of business‐to‐business professional services. Attempts...

...John Arne Ovretveit Seeks to provide answers to the questions: How can institutional purchasers of services be sure that the quality of a service will be acceptable over the period of the contract? Can they predict the future quality of a service? How should they monitor service quality? Reviews...

...Bo Edvardsson An empirical study of management consultancy in Sweden is presented. It focuses on critical factors in the purchasing process,mainly from the purchaser′s point of view. Purchasing management consultancy is viewed as an interactive process. In many cases, the interplay between...