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Keywords: Quality circles
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1993) 4 (1): 5–24.
Published: 01 March 1993
...R.J. Boaden; B.G. Dale Much evidence has been generated in the past few years which describes the demise of quality circles (QCs), yet teamwork involving non‐managerial staff, aimed at quality improvement, is still a feature of the quality improvement process of many organizations, particularly...
