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Keywords: Quality of working life
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2000) 11 (5): 422–437.
Published: 01 December 2000
..., this research explores the direct linkage between performance in growth and profitability and quality of work life, which is a proxy for internal service quality in the service profit chain model. The performance of companies with a reputation of high quality of work life were contrasted to a control group of S...
