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Keywords: Quantitative methods
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2010) 21 (5): 715–726.
Published: 12 October 2010
... ; Oliva and Kallenberg, 2003 ; Gebauer et al., 2005 ; Malleret, 2006). Sabine Biege can be contacted at: sabine.biege@isi.fraunhofer.de © Emerald Group Publishing Limited 2010 Europe Customer service management Manufacturing industries Quantitative methods Management...
