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Keywords: Queuing
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1998) 9 (1): 64–73.
Published: 01 March 1998
... satisfaction Perceptions Queuing Services Customer waiting time for service typically represents the first direct interaction between customers and most service delivery processes, so the importance of properly managing waiting times is of significant interest to most service operations. In recent...
