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Keywords: Realistic threat
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (4): 603–630.
Published: 13 May 2025
... and tests a novel research model that links the working relationships between human frontline staff and humanoid social robots (HSRs) to customers’ perceptions of realistic threat and trust, and, consequently, their intention to use service robots in retail stores. In addition, the paper tests...
Includes: Supplementary data
