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Keywords: Reliability
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (2): 23–33.
Published: 01 May 1994
... by Parasuraman et al. Finds that the relationship between perceived price and the five dimensions of service quality appears to be very weak for pure and quasi‐manufacturing services, but is statistically significant for mixed service. Reliability dimension is statistically significant for all three...
