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Keywords: Reliability management
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2006) 17 (3): 271–283.
Published: 01 May 2006
...@utwente.nl © Emerald Group Publishing Limited 2006 Customer satisfaction Service industries Reliability management The search‐experience‐credence (SEC) framework has been developed primarily for products. So far, only little empirical research has been conducted to investigate...
