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Keywords: Repurchasing behaviour
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (1)
Published: 11 March 2014
... Consumer behaviour Customer experience Customer experience quality Customer loyalty Customer satisfaction Customer services quality Pre-purchase satisfaction Repurchasing behaviour Scale development Service experience Article Type: 2013 Awards for Excellence From...
Journal Articles
EXQ: a multiple‐item scale for assessing service experience
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (1): 5–33.
Published: 09 March 2012
..., 2006). © Emerald Group Publishing Limited 2012 Consumer behaviour Customer services quality Pre‐purchase satisfaction Customer satisfaction Customer loyalty Customer experience Customer experience quality Service experience Scale development Repurchasing behaviour The well...
