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Keywords: Research work
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Journal Articles
Service‐driven manufacturing: Provision, evolution and financial impact of services in industrial firms
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (1): 120–136.
Published: 09 March 2012
... Competitive advantage Service climate Service strategies Service evolution Financial impact Research work Competing through service is no longer limited to service companies. Manufacturing companies are also beginning to realize the strategic importance of service in gaining a competitive...
Journal Articles
Comparative cross‐cultural service quality: an assessment of research methodology
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2011) 22 (2): 241–265.
Published: 26 April 2011
..., interpretation and meaning of particular terms within various cultures can introduce response bias”. © Emerald Group Publishing Limited 2011 Data analysis Research work Serials Cross‐cultural studies Customer services quality With the rise of globalisation, a growing number of service...
Journal Articles
Innovation in services: present findings, and future pathways
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2009) 20 (2): 131–155.
Published: 24 April 2009
... Group Publishing Limited 2009 Research work Services Innovation In the recent past, the main focus of innovation research was primarily concerned with innovations related to technological artefacts or, in other words, products (Evangelista, 2000 ; Miles, 2000 ; Drejer, 2004...
