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Keywords: Responsible business practices
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (4): 464–489.
Published: 25 April 2024
...Andrew S. Gallan; Diogo Hildebrand; Yuliya Komarova; Dan Rubin; Ronen Shay Purpose Designing and developing responsible business practices can create various tensions for service organizations. The purpose of this research is to develop a deeper understanding of the relationship between customer...
