...Arne De Keyser; Werner H. Kunz Purpose Service robots are now an integral part of people's living and working environment, making service robots one of the hot topics for service researchers today. Against that background, the paper reviews the recent service robot literature following a Theory...

... experience at the intersection of the digital, physical and social realms. It focused on experiences involving new technology-enabled services, such as digital twins and automated social presence (i.e. virtual assistants, service robots). The authors provide a conceptual framework within a three dimensional...