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Keywords: SLR
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (2): 202–226.
Published: 18 October 2023
... managing this transformation using digital technologies difficult for firms, their customers and wider ecosystems. Extant knowledge of these digital technology impediments requires synthesizing and mapping. Design/methodology/approach A systematic literature review (SLR) was conducted. DSI tools...
Includes: Supplementary data
