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Keywords: Securities markets
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Journal Articles
Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services
Available to Purchase
Journal:
Journal of Service Management
International Journal of Service Industry Management (2004) 15 (3): 302–326.
Published: 01 July 2004
... dimensions for online travel agencies: content and purpose, accessibility, navigation, design and presentation, responsiveness, background, and personalization and customization. © Emerald Group Publishing Limited 2004 Electronic commence Internet Servicing Customer satisfaction Securities...
