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Keywords: Service behaviour
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2011) 22 (3): 317–343.
Published: 21 June 2011
... Publishing Limited 2011 Austria Financial service consultants High commitment Service behaviour This study examines the customer‐oriented behaviours of highly committed service providers engaged in face‐to‐face communication with customers in the financial‐services industry. Although...
