... Licensed re-use rights only Virtues Service employees Ethics Moral This paper makes several contributions. First, while research highlights the importance of human contact, particularly in this age of technology, there is a lack of a comprehensive framework that articulates the specific...

...Yangjun Tu; Wei Liu; Zhi Yang Purpose This research empirically investigates how service employees' ratings of technology readiness (TRI), negative attitudes towards robots (NARS), Big Five personality traits (BFI) and emotional demands (ED) affect their willingness to work with service robots...