Keywords: Service employees
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Journal Articles
Journal of Service Management (2024) 35 (5): 653–677.
Published: 10 October 2024
... Licensed re-use rights only Virtues Service employees Ethics Moral Additionally, positive employee behaviors motivated by the desire for a personal reward or organizational profits, are generally less genuine than behavior motivated by virtuousness, because they are artificially created...
Journal Articles
Journal of Service Management (2023) 34 (5): 1038–1063.
Published: 13 October 2023
...Yangjun Tu; Wei Liu; Zhi Yang Purpose This research empirically investigates how service employees' ratings of technology readiness (TRI), negative attitudes towards robots (NARS), Big Five personality traits (BFI) and emotional demands (ED) affect their willingness to work with service robots...
Includes: Supplementary data

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