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Keywords: Service quality/performance
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Journal Articles
Relative importance of satisfaction dimensions on service performance: A developing country context
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (4): 401–419.
Published: 02 August 2013
... characterised by a relatively developed urban centres versus less‐developed rural sectors; a large informal economy; limited job openings in the formal sector; and a high dependency ratio. © Emerald Group Publishing Limited 2013 Job satisfaction Service orientation Service quality/performance...
