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Keywords: Service robotics
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (3): 433–466.
Published: 29 April 2022
.../methodology/approach This study adopts a multistage design to develop the scale. Phase 1 combines a literature review with text mining from 3,737 service robots-related YouTube comments to generate 16 items capturing this new construct. Phase 2 assesses both face and content validity of those items, while...
