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Keywords: Service scalability
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (4): 793–814.
Published: 11 September 2019
... Contact-intensive services Service scaling practices Service scalability Scaling up Vertical scaling Service innovation practices The demand for services with high customer interaction is increasing (Buell, 2018 ; Glushko and Nomorosa, 2012). In fact, 85 per cent of companies predict higher...
