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Keywords: Shess
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2006) 17 (3): 258–270.
Published: 01 May 2006
... of service providers' burnout with customer satisfaction and contributes to the understanding of the factors that should be considered in regard to the empowerment of service providers, in order to minimize burnout and its negative effect on customer satisfaction. Service industries Shess Customer...
