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Keywords: Small firms
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1997) 8 (5): 362–376.
Published: 01 December 1997
... firms. An understanding of the inward internationalization process of such firms may help policy‐makers design policies contributing to further growth in the number of foreign tourists served by Finnish tourist companies. International trade Service industries Small firms Tourism During...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1995) 6 (1): 6–21.
Published: 01 March 1995
... that scripts operationalize expectations. Closes with implications for management and suggestions for future research. © MCB UP Limited 1995 Consumers Hairdressers Methodology Scripts Service industries Service quality Services marketing Small firms USA Reflect for a moment about...
