...: (1) How can the scattered literature on HRI in a service context be structured and synthesized from a role theory perspective? (2) How can this synthesis serve as a baseline to develop role theory for the age of social robots in service (i.e. robotic role theory)? To this end, we seek to make...

... interactions is structured and mapped out. Service robots Emotions Emotional communication Social robots Research agenda Experiential communication Many service industries are facing severe labor shortages (Decker et al., 2017). For example, due to an aging population, the USA...

... are particularly affected: older adults and children. The purpose of the underlying paper is to take a transformative research perspective on how social robots can be deployed for advancing the well-being of these vulnerable consumers and to spur robotic transformative service research (RTSR). Design...