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Keywords: Statistical process control
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1994) 5 (4): 53–68.
Published: 01 October 1994
...Michael Wood The techniques of statistical process control (SPC) are designed to monitor production processes in order to prevent the production of waste and improve the quality of future output. The emphasis is on the prevention of problems before they occur instead of simply revealing...
