... Automotive industry Services Strategic planning Supply chain management The service component of business is becoming increasingly important for manufacturing companies, which has led many firms to strive towards a greater focus on service offerings (Fang et al., 2008). AB Volvo...

...Frederic Jallat Richard   Normann . Reframing Business: When the Map Changes the Landscape . Chichester : John Wiley & Sons   2001 . 336 pp. , ISBN: 0‐471‐48557‐8 © Emerald Group Publishing Limited 2004 --> Corporate planning Strategic planning Knowledge...

... and transaction costs involved. Compares the SPA model with some well‐known frameworks and measurement schemes and illustrates its implications for the repositioning of service strategies in selected industries. © MCB UP Limited 1995 BPR Service delivery systems Service quality Strategic planning...

..., partnership sourcing and electronic data interchange (the extension of BPR to the supplier),performance measures or the potential for information technology (IT). © MCB UP Limited 1994 Banking BPR Operations management Organizational change Process design Strategic planning Despite...

... of the delivery of services which has received insufficient recognition is the management of capacity, although referred to by Collier (1987) , Rhyme (1988) and Chase and Bowen (1991) . Capacity management Coping Customer service Resource efficiency Response flexibility Service quality Strategic...

...Richard B. Chase The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving,sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five...

... 1990 Operations management Service Strategic planning ...