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Keywords: Structure
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2025) 36 (2): 217–240.
Published: 12 March 2024
... from interactions. Accordingly, we seek to address how smart technologies (i.e. cognitive and distributed technology) can be powerful resources, capable of innovating in relation to actors’ agency, the structure of the service ecosystem and value co-creation practices. Design/methodology/approach...
