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Keywords: Techno-service system
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (3): 442–475.
Published: 19 June 2017
... findings may guide practitioners in developing appropriate trust management systems dependent upon the characteristics of particular techno-service contexts. Reminiscent of Vargo and Lusch’s (2011) service ecosystem, the IoT is a contemporary example of a techno-service system that renders...
