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Keywords: Technology led strategy
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Journal Articles
Journal of Service Management (2009) 20 (1): 98–121.
Published: 13 March 2009
... management Technology led strategy Service systems […] as improvisation permits no temporal gap between the design and execution of activities, improvisers have little opportunity to seek resources beyond those already at hand, and they therefore typically engage in bricolage. Anna Essén...
Journal Articles
International Journal of Service Industry Management (2007) 18 (3): 322–323.
Published: 03 July 2007
...: Broadening the Horizons . Norway : Studentlitteratur AB   2006 . 306 pp. , ISBN: 9789144039831 © Emerald Group Publishing Limited 2007 --> Marketing Technology led strategy Modern history Stefan Lagrosen and Göran Svensson have compiled an enlightening anthology addressing...
Journal Articles
International Journal of Service Industry Management (2007) 18 (3): 224–245.
Published: 03 July 2007
... in widely divergent ways (Teo and Pian, 2004). As internet innovations continue to be a critical component of customer‐firm interactions, e‐services are expected to become key criteria for a firm's competitive advantage and long‐term business success. Service delivery Technology led strategy...
Journal Articles
International Journal of Service Industry Management (2005) 16 (1): 122–124.
Published: 01 February 2005
...Tor W. Andreassen Christopher   Lovelock and Jochen   Wirtz . Services Marketing: People, Technology, Strategy, 5th ed. . Englewood Cliffs, NJ : Prentice‐Hall   2004 . 652 pp. © Emerald Group Publishing Limited 2005 --> Services marketing Technology led...

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