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Keywords: Tension analysis
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (4): 464–489.
Published: 25 April 2024
...-use rights only Customer engagement Responsible business practices ESG Tension analysis CSR DEI Service organizations are increasingly under pressure to develop, implement and be responsible for efforts that positively impact customers, employees, the environment and society (Dai...
