...Saba Samadi; Tanvir Ahmed; Alastair Euan McCullough; Eva Durán-López; Zsófia Tóth; Nima Heirati Purpose This study conceptualizes how the implementation of digitalization strategy acts as both an enabler and a catalyst for tensions within service ecosystems. It adopts a holistic, multi-actor...

... and terminology are synthesized via thematic analysis. Subsequently, impediments to DSI for servitization (covering barriers, challenges and tensions) faced by actors across three key innovation phases: strategic planning, design planning and implementation, and four interaction levels (Micro, Meso, Macro...