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Keywords: Trade-offs
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Journal Articles
The transformative service paradox: the dilemma of wellbeing trade-offs
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (4): 637–663.
Published: 29 June 2020
... (interviews) and quantitative data (lab experiment) in an electricity service context. The first study involves 45 household interviews (n = 118) and deals with the nature of trade-offs at the individual level to establish the concept of the TSP. The second study uses a behavioral economics...
