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Keywords: Virtues
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2024) 35 (5): 653–677.
Published: 10 October 2024
...Dana Yagil Purpose In light of the increasing prevalence of non-human services, organizations can benefit by emphasizing distinctively human qualities in their services. This paper suggests that cultivating virtues among employees can enhance the value of human-provided services. Design...
