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Keywords: Waiting time
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (1): 54–78.
Published: 09 March 2012
.... Design/methodology/approach A supermarket self‐checkout machine is the SST under investigation. A mixed qualitative research design was used and a total of 209 observations and 47 interviews were obtained from customers in five supermarket stores in Australia. Findings Perceived waiting time...
