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Keywords: Work planning
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Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1998) 9 (3): 226–247.
Published: 01 August 1998
...) demonstrates how addressing this issue can result in increased profits when compared to Dantzig‐ and Keith‐type models. Learning Scheduling Service operations Work planning The service rates of a workforce are an important input into the labour scheduling problem. Accurate representation...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1996) 7 (1): 56–73.
Published: 01 March 1996
... available. © MCB UP Limited 1996 Employees Flexibility Models Patterns of work Shiftwork Work planning Labour scheduling is an important function performed by managers of service operations. Customers demand rapid response times, requiring that appropriate numbers of employees...
