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Issue
1 February - Volume 16, Issue 1, Pages 9 - 103
1 April - Volume 16, Issue 2, Pages 113 - 179
1 June - Volume 16, Issue 3, Pages 186 - 274
1 July - Volume 16, Issue 4, Pages 285 - 382
1 September - Volume 16, Issue 5, Pages 393 - 468
1 November - Volume 16, Issue 6, Pages 487 - 572
1 December - Volume 16, Issue 7, Pages 585 - 703
Volume 16, Issue 2
1 April 2002
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ISSN
0887-6045
EISSN
2054-1651
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Skill and resource based competitive methods: impact on firm performance
Thomas L. Powers
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William Hahn
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Consumer education and service quality: conceptual issues and practical implications
Dawn Burton
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Perceived risk and outcome differences in multi‐level service relationships
Gerrard Macintosh
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for Perceived risk and outcome differences in multi‐level service relationships
A triadic network approach to service quality
Göran Svensson
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for A triadic network approach to service quality
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