Issues

Special Issue: Internationalization of services. Guest Editor: Raj G. Java

Internationalization of services: identifying the building‐blocks for future research

Rajshekhar G. Javalgi; Charles L. Martin
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International market selection: measuring actions instead of intentions

Nicholas Alexander; Mark Rhodes; Hayley Myers
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The service encounter in a multi‐national context

Bruce D. Keillor; Dale Lewison; G. Tomas M. Hult; William Hauser
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The internationalization of hospitality firms: factors influencing a franchise decision‐making process

Levent Altinay
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Service quality and satisfaction: an international comparison of professional services perceptions

Linda C. Ueltschy; Michel Laroche; Axel Eggert; Uta Bindl
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Positioning strategies of international and multicultural‐oriented service brands

Charles Blankson; Stavros P. Kalafatis
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Executive summary and implications for managers and executives

Executive summary and implications for managers and executives

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