Issues

Wearing community: why customers purchase a service firm's logo products

Mark S. Rosenbaum; Drew Martin
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Wearing community: why customers purchase a service firm's logo products

Creating new market for industrial services in nascent fields

Yansong Hu; Damien McLoughlin
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Creating new market for industrial services in nascent fields

The relationship between employee satisfaction and customer satisfaction

Hoseong Jeon; Beomjoon Choi
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for The relationship between employee satisfaction and customer satisfaction

Overcompensating for severe service failure: perceived fairness and effect on negative word‐of‐mouth intent

Breffni M. Noone
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Overcompensating for severe service failure: perceived fairness and effect on negative word‐of‐mouth intent

Offshore outsourcing of customer services – boon or bane?

Piyush Sharma
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Offshore outsourcing of customer services – boon or bane?

Interactions and consequences of inertia and switching costs

Richard Lee; Larry Neale
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Interactions and consequences of inertia and switching costs

Time‐of‐day services marketing

Scott G. Dacko
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Time‐of‐day services marketing