Issues

Viewpoint: service research in Post-Soviet states and the former eastern bloc

Marek Gnusowski
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Understanding sources of financial well-being in Romania: a prerequisite for transformative financial services

Rodica Ianole-Calin; Geoffrey Hubona; Elena Druica; Cecilia Basu
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Co-creating value in post-communists contexts: capability perspective

Maciej Mitrega; Vojtech Spacil; Gregor Pfajfar
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Perception of customer retail experiences in Poland

Agnieszka Kacprzak; Katarzyna Dziewanowska
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Customer brand engagement during service lockdown

Linda D. Hollebeek; Dale L.G. Smith; Edward Kasabov; Wafa Hammedi; Alexander Warlow; Moira K. Clark
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Unintended negative consequences of loyalty programs: endowed vs earned loyalty

Melissa A. Baker; Tiffany S. Legendre
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Using linguistics to inform influencer marketing in services

Jennifer Lee Burton; Jill R. Mosteller; Kellie E. Hale
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Consumer responses to shopper solutions in service settings

Ashley M. Thomas; Christopher L. Newman; Stacey R. Finkelstein; Yoon-Na Cho; Allyn Cascio
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Viewpoint: using neuroscience tools in service research

Nanouk Verhulst; Iris Vermeir; Hendrik Slabbinck
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