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Journal Articles

Foreign or domestic: who provides better customer service?

Amit Poddar, Timucin Ozcan, Ramana Kumar Madupalli

Journal of Services Marketing (2015) 29 (2): 124–136.

https://doi.org/10.1108/JSM-03-2014-0081

Published: 13 April 2015

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Journal Articles

Problematic customers and customer service employee retaliation

Ramana Kumar Madupalli, Amit Poddar

Journal of Services Marketing (2014) 28 (3): 244–255.

https://doi.org/10.1108/JSM-02-2013-0040

Published: 06 May 2014

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Journal Articles

Problematic customers and turnover intentions of customer service employees

Amit Poddar, Ramana Madupalli

Journal of Services Marketing (2012) 26 (7): 551–559.

https://doi.org/10.1108/08876041211266512

Published: 05 October 2012

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