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Mapping of Journal of Services Marketing themes: a retrospective overview using bibliometric analysis

Naveen Donthu, Satish Kumar, Chatura Ranaweera, Debidutta Pattnaik, Anders Gustafsson

Journal of Services Marketing (2022) 36 (3): 340–363.

https://doi.org/10.1108/JSM-04-2020-0122

Published: 28 May 2021

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Journal Articles

Guest editorial: a new dawn for qualitative service research

Lars Witell, Maria Holmlund, Anders Gustafsson

Journal of Services Marketing (2020) 34 (1): 1–7.

https://doi.org/10.1108/JSM-11-2019-0443

Published: 19 February 2020

View article titled, Guest editorial: a new dawn for qualitative service research

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Journal Articles

Viewpoint: getting your qualitative service research published

Maria Holmlund, Lars Witell, Anders Gustafsson

Journal of Services Marketing (2020) 34 (1): 111–116.

https://doi.org/10.1108/JSM-11-2019-0444

Published: 11 February 2020

View article titled, Viewpoint: getting your qualitative service research published

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Journal Articles

Incremental and radical open service innovation

Per Myhren, Lars Witell, Anders Gustafsson, Heiko Gebauer

Journal of Services Marketing (2018) 32 (2): 101–112.

https://doi.org/10.1108/JSM-04-2016-0161

Published: 18 October 2017

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Journal Articles

Fresh perspectives on customer experience

Janet R. McColl-Kennedy, Anders Gustafsson, Elina Jaakkola, Phil Klaus, Zoe Jane Radnor, Helen Perks, Margareta Friman

Journal of Services Marketing (2015) 29 (6-7): 430–435.

https://doi.org/10.1108/JSM-01-2015-0054

Published: 14 September 2015

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Journal Articles

Conducting service research that matters

Anders Gustafsson, Lerzan Aksoy, Michael K. Brady, Janet R. McColl-Kennedy, Nancy J. Sirianni, Lars Witell, Nancy V. Wuenderlich

Journal of Services Marketing (2015) 29 (6-7): 425–429.

https://doi.org/10.1108/JSM-02-2015-0103

Published: 14 September 2015

View article titled, Conducting service research that matters

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Journal Articles

Developing successful technology‐based services: the issue of identifying and involving innovative users

Jonas Matthing, Per Kristensson, Anders Gustafsson, A. Parasuraman

Journal of Services Marketing (2006) 20 (5): 288–297.

https://doi.org/10.1108/08876040610679909

Published: 01 August 2006

View article titled, Developing successful technology‐based services: the issue of identifying and involving innovative users

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Mapping of Journal of Services Marketing themes: a retrospective overview using bibliometric analysis

Guest editorial: a new dawn for qualitative service research

Viewpoint: getting your qualitative service research published

Incremental and radical open service innovation

Fresh perspectives on customer experience

Conducting service research that matters

Developing successful technology‐based services: the issue of identifying and involving innovative users

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Update search

Mapping of Journal of Services Marketing themes: a retrospective overview using bibliometric analysis

Guest editorial: a new dawn for qualitative service research

Viewpoint: getting your qualitative service research published

Incremental and radical open service innovation

Fresh perspectives on customer experience

Conducting service research that matters

Developing successful technology‐based services: the issue of identifying and involving innovative users

Email alerts

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