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Journal Articles

The mediating effects of customers’ intimacy perceptions on the trust-commitment relationship

Nicole Ponder, Betsy Bugg Holloway, John D. Hansen

Journal of Services Marketing (2016) 30 (1): 75–87.

https://doi.org/10.1108/JSM-04-2014-0117

Published: 08 February 2016

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Journal Articles

Measuring client-based corporate reputation in B2B professional services: scale development and validation

Gianfranco Walsh, Sharon E Beatty, Betsy Bugg Holloway

Journal of Services Marketing (2015) 29 (3): 173–187.

https://doi.org/10.1108/JSM-04-2014-0141

Published: 11 May 2015

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Journal Articles

Consumer relationship proneness: a reexamination and extension across service exchanges

Janet Turner Parish, Betsy Bugg Holloway

Journal of Services Marketing (2010) 24 (1): 61–73.

https://doi.org/10.1108/08876041011017899

Published: 23 February 2010

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Journal Articles

Betrayal? Relationship quality implications in service recovery

Betsy Bugg Holloway, Sijun Wang, Sharon E. Beatty

Journal of Services Marketing (2009) 23 (6): 385–396.

https://doi.org/10.1108/08876040910985861

Published: 11 September 2009

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